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|American Eagle - Agents
Keep us running smoothly, efficiently and on-time.
Our Agents provide efficient, friendly service to all of our customers. While our Passenger Service Agents work in our major hub locations, Station Agents work at our outstation airports.
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Passenger Service Agents
Our Passenger Service Agents promote and sell air travel with American Eagle and American Airlines, and complete all necessary arrangements for accommodating passengers. These arrangements may include preparing itineraries, computing fares, issuing refunds, preparing and issuing tickets, checking baggage or collecting excess baggage charges. Passenger Service Agents are also responsible for answering inquiries regarding general travel information, and performing duties in the departure lounges or at boarding gates when enplaning or deplaning passengers.
American Eagle Station Agents perform the same functions as listed above for our Passenger Service Agents. Station Agents also escort passengers to and from aircraft; load and unload cargo; transport cargo between terminals and aircraft; handle freight and company material; clean and service cabin interiors, including cockpit and lavatories; provide guideman functions; use X-ray equipment and other safety-related equipment; and provide de-icing services to the aircraft when needed.
A high school diploma or GED is required. A valid state driver’s license is required for all Station Agent positions. (Some Passenger Service Agent positions may require a license as well.) At least one year of public contact experience is preferred. Ability to work rotating shifts, including nights, weekends, holidays and days off. Must fulfill government-required criminal background checks to qualify for unescorted access privileges to airport security identification display areas. Must secure airport authority and/or U.S. Customs security badges, if applicable. Must be able to read, write, fluently speak and understand the English language. Spanish is preferred at our Caribbean locations.
You must be able to perform all duties under sometimes stressful conditions—such as variable weather conditions or environmental conditions, including jet engine fumes, dust, vehicle emissions and jet engine noise. Stand for extended periods while typing customer data into our computerized reservations system; check oversized baggage and parcels at the departure gate, which often involves bending, lifting, turning and carrying bags or parcels weighing up to 100 lbs; meet arriving aircraft by standing to operate a mobile, mechanical "jet-bridge" with a length of up to 110 ft. and weighing approximately 57,000 lbs; open and close aircraft cabin doors, without assistance, by reaching and bending within a confined space to move the door from its resting position. Must be able to lift and position boarding ramps weighing 36 lbs. for certain types of aircraft; maneuver carts weighting in excess of 100 lbs; and must possess the ability to climb and descend stairs numerous times daily.
Tattoos, body piercings or tongue rings may not be visible while in company issued uniform at any time. Tattoos cannot be covered with adhesive bandages or by other methods, to render them not visible. Hand tattoos or tattoos above the shoulders are not allowed.
The following requirements, as well as everything listed above, will only apply to the Station Agent position: drive various automobiles, trucks, busses and tugs, with standard or automatic transmissions, in areas congested with aircraft, other vehicles or equipment; may furnish airplane cabin with equipment and supplies, as well as carrying supplies weighing up to 50 lbs. on board aircraft; reach, bend or twist in confined spaces to hand-clean aircraft interiors, including lavatories, overhead storage bins and buffets.
All candidates must be a United States citizen or possess the legal right to work in the U.S.
You must be at least 18 years of age.
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American Eagle will provide five weeks of paid training. Portions of training will be held at our Training Center in Fort Worth, Texas.